v77v Privacy Policy

1. Data Controller

The data controller responsible for the personal information collected through the v77v platform is v77v Entertainment Ltd. ("v77v"). As the data controller, v77v determines the purposes for which your personal data is processed and the means by which it is processed. If you have any questions about how your data is handled, or wish to exercise any of your data rights, please contact us at [email protected].

v77v operates the online betting and casino platform available at v77v.io, which serves players primarily located in Bangladesh. This Privacy Policy applies to all personal data collected through the v77v website, mobile interface, and any associated services, including sports betting, live casino games, slot games, crash games, and the VIP Club loyalty programme.

2. Data We Collect

v77v collects the following categories of personal data from players:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for age verification — players must be 21 years or older).
• Residential address, including city, district, and postal code.
• Email address used to register your account.
• Mobile phone number registered with your account.
• Copies of identity documents submitted during KYC verification, such as National ID card, passport, or driving licence.

2.2 Financial Data

• Payment method identifiers, including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and the last four digits of registered bank cards.
• Transaction history, including deposit amounts, withdrawal amounts, and dates.
• Source of funds documentation where requested as part of enhanced due diligence.
• Cryptocurrency wallet addresses used for USDT transactions.

2.3 Account and Activity Data

• Account username, registration date, and account status.
• Betting history, including event selections, stake amounts, odds, and outcomes.
• Casino and slot game activity, including games played, session durations, and win/loss records.
• Bonus claims and wagering activity relating to promotional offers.
• VIP Club tier, points balance, and redemption history.
• Responsible gaming preferences, including deposit limits, session limits, self-exclusion requests, and cool-off periods.
• Customer support interactions, including the content of messages exchanged with our support team.

2.4 Technical and Device Data

• IP address at the time of registration, login, and each session.
• Device type, operating system, browser type and version.
• Unique device identifiers where applicable.
• Session timestamps and duration of each login session.
• Geolocation data (country and region level) derived from your IP address.
• Referral source — the URL or campaign through which you first visited v77v.io.

2.5 Cookies and Usage Data

v77v collects usage data through cookies and similar technologies. This includes pages visited, features used, click patterns, and error logs. See Section 9 for full details of our cookie practices.

3. How We Collect Your Data

v77v collects personal data through the following means:

• Direct collection: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, claiming a bonus, or updating your account settings.
• Automated collection: Technical and usage data collected automatically when you access the v77v platform through cookies, server logs, and analytics tools.
• Third-party sources: Data received from identity verification (KYC/AML) providers, payment processors, fraud-prevention services, and publicly available sources where necessary to verify your identity or protect platform integrity.

4. Purpose and Legal Basis for Processing

The table below sets out the specific purposes for which v77v processes your personal data and the legal basis for each processing activity.

5. Sharing Your Personal Data

v77v does not sell, rent, or trade your personal data. We share it only in the circumstances described below, and only to the minimum extent necessary for the relevant purpose.

5.1 Payment Service Providers

To process deposits and withdrawals, we share necessary financial and identity data with our payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and USDT processing services. These providers operate under their own privacy policies and data-security standards. v77v contracts each payment provider to process your data only as instructed and not to retain it beyond the period necessary to complete the transaction.

5.2 Identity Verification (KYC/AML) Providers

We share identity documents and personal details with third-party KYC and AML compliance providers to verify your identity, confirm your age, and screen against financial crime watchlists. These providers are bound by strict data-processing agreements and may not use your data for any purpose other than verification services provided to v77v.

5.3 Game Studio Providers

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as a session token and player identifier) necessary to deliver their games within the v77v platform. These providers do not receive your full name, payment details, or contact information.

5.4 IT Infrastructure and Security Providers

v77v uses cloud hosting, content delivery networks (CDNs), and security service providers to operate the platform. These providers may process technical and usage data on our behalf as data processors, subject to strict contractual obligations. All infrastructure providers used by v77v maintain ISO 27001 or equivalent security certifications.

5.5 Legal and Regulatory Disclosure

v77v may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or regulatory authorities where required to do so by law or where there is a legitimate law enforcement purpose. We will notify you of such disclosures wherever legally permitted to do so.

5.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of v77v Entertainment Ltd.'s business, personal data held by v77v may be transferred to the acquiring entity. In such circumstances, you will be notified in advance and your data will remain subject to the protections described in this Privacy Policy.

6. International Data Transfers

Some of v77v's service providers and data processors are located outside Bangladesh. When your personal data is transferred to a country that may not provide the same level of data protection as Bangladesh, v77v takes appropriate safeguards to ensure that your data remains protected. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities, incorporated into our agreements with overseas processors.
• Transferring data only to organisations that have demonstrated compliance with internationally recognised data-protection standards (e.g., ISO 27001, SOC 2 Type II).
• Minimising the categories of data transferred internationally to only what is strictly necessary for the overseas processing activity.

7. Data Retention

v77v retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and accounting obligations. The following retention periods apply:

Once the applicable retention period has expired, v77v securely destroys or anonymises the relevant data in a manner that prevents reconstruction or re-identification. Where anonymisation is not technically feasible, data is securely deleted using industry-standard data-destruction methods.

8. Security Measures

v77v employs a layered, defence-in-depth approach to data security. The following technical and organisational measures are in place to protect your personal data:

• Encryption in transit: All data exchanged between your browser or app and v77v servers is encrypted using TLS 1.2 or higher with 256-bit encryption. Connections using outdated protocols (TLS 1.0, SSL 3.0) are rejected.
• Encryption at rest: Sensitive personal data stored in v77v's databases is encrypted at rest using AES-256. This includes identity documents, financial identifiers, and password hashes.
• Password storage: Passwords are never stored in plaintext. They are hashed using a strong adaptive hashing algorithm (bcrypt or equivalent) with per-user salt values.
• Two-factor authentication (2FA): v77v offers 2FA for player accounts. We strongly encourage all players to enable 2FA via their account security settings.
• Access controls: Access to production systems and player data is restricted to authorised v77v personnel on a strict need-to-know basis, enforced through role-based access controls (RBAC) and multi-factor authentication for staff.
• Regular security audits: v77v conducts periodic penetration testing, vulnerability assessments, and security code reviews. Critical vulnerabilities are remediated within 24 hours of discovery.
• Fraud monitoring: Automated fraud-detection systems monitor login activity, transaction patterns, and device changes to identify and flag suspicious activity in real time.
• Incident response: v77v maintains a documented data-breach response plan. In the event of a breach that poses a risk to your personal data, we will notify affected players within 72 hours of becoming aware of the incident, and will take all available steps to contain and mitigate the breach.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device, remember your preferences, and track how you interact with the site. v77v uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on the v77v.io platform.

9.2 Types of Cookies Used by v77v

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable core features such as account login sessions, security tokens, and bet placement workflows. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences, such as your preferred language settings, last viewed game category, and responsible gaming settings. Disabling these cookies may affect your experience.
• Analytics cookies: We use analytics cookies to understand how players navigate and use the v77v platform. This data is used in aggregate to improve our services. Analytics cookies may be disabled through your cookie consent settings.
• Marketing and attribution cookies: These cookies track which promotional campaigns or referral sources brought you to v77v. They are used solely for internal campaign measurement and are not shared with advertising networks. These cookies require your consent.

9.3 Managing Cookies

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will prevent you from accessing your v77v account. For detailed guidance on cookie management, refer to your browser's help documentation.

9.4 Third-Party Cookies

Some game studio providers embedded in the v77v platform may set their own cookies on your device. v77v does not control these third-party cookies. We recommend reviewing the privacy policies of game studio providers such as Evolution Gaming, Pragmatic Play, and Spribe if you have concerns about cookies set by those services.

10. Minors and Age Restriction

The v77v platform is strictly intended for adults aged 21 years or older. We do not knowingly collect or process personal data relating to individuals under the age of 21. During the registration process, all players are required to declare that they are aged 21 or above, and we verify this declaration through our KYC process.

If v77v becomes aware that a player has provided false information about their age and is under 21, we will immediately suspend the account, void any bets or winnings generated during the underage period, and securely delete all data relating to that individual as required by law.

Parents and guardians who believe a minor may have created an account on v77v should contact us immediately at [email protected]. We will investigate and act swiftly to close any such account.

11. Marketing Communications

With your explicit consent, v77v may send you marketing communications about our services, promotions, bonuses, new game launches, cricket betting specials, and seasonal offers. We will only send marketing communications via the channels you have consented to, which may include email and SMS.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email you receive from v77v.
• Updating your communication preferences in your account settings under the "Notifications" section.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Withdrawing your marketing consent will not affect the lawfulness of any processing carried out before your withdrawal. You will continue to receive transactional communications related to your account (such as deposit confirmations, withdrawal notifications, and security alerts) regardless of your marketing preferences, as these are necessary for the performance of your contract with v77v.

12. Changes to This Privacy Policy

v77v may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or industry best practices. When we make material changes to this policy, we will:

• Update the "Effective Date" at the top of this page and in the page hero section.
• Display a prominent notice on the v77v platform homepage for a minimum of 14 days following the change.
• Send a notification to your registered email address summarising the key changes, where the update is significant.

Your continued use of the v77v platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using the platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how v77v protects your data. Archived versions of previous Privacy Policies are available on request by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way v77v handles your personal data, please contact our Data Protection team using the details below:

• Entity: v77v Entertainment Ltd.
• Platform: v77v.io
• Support Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request"
• Response Time: Typically within 72 hours; formal data rights responses within 30 days.
• Support Hours: 24/7 English-language support available.